Refund policy

We have 14 days refund policy, which means that you have 14 days after receiving your item to request a refund. 

To be eligible for refund , your item must be in the same condition that you received it, unworn or unused , with tags and in its packaging. You will also need the receipt or proof of purchase. 

To start a refund you can contact us on arteviehouse@gmail.com

Item sent back to us without the first requesting as a refund will not be eligible for refund.

You can also contact us for any return question at arteviehouse@gmail.com

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or you received the wrong item, so that we can evaluate the issue and make it right. 

 

Exchange 

The fastest way to ensure you get what you want is to return the item you have and once the return is accepted , make a separate purchase for the new item. 

European Union 14 days cooling off period 

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card to proceed and post the refund too. 

If more than 15 business days have passed since we've approved your return, please contact us on arteviehouse@gmail.com